Terms & Conditions
Terms of Use
Welcome to FilmCells Ltd.! FilmCells Ltd. is a division of Trend Setters Ltd. We are pleased to provide you high quality officially licensed merchandise for all your gifting and collecting needs. Everyone at FilmCells Ltd. is committed to making your experience with us the very best that it can be.
Acceptance of Terms
Creating and purchasing a product with FilmCells Ltd. means you agree not to upload unlawful or offensive content, or content that is not the sole property of the uploader. You also agree to follow all terms and conditions as posted on this website, FilmCellsLtd.com. We reserve the right to modify or reject any customizable orders if they are in violation of the above conditions. If you choose to not accept our terms and conditions, we respectfully ask that you do not use our service.
Terms of Sale
When you place an order with FilmCells Ltd., you are agreeing to purchase the product in question, are acknowledging that all information you provide is accurate, and that you are the owner of the chosen payment method. Receiving order confirmation does not mean that your order has been accepted, as we retain the right to accept, modify, or decline your order request at any time.
If there is an error concerning the products themselves, whether through incorrect pricing or errors in descriptions (despite our best efforts to avoid these), we may cancel your order at any time. If your account has already been charged, we will credit your account in the amount charged.
All products and prices are subject to change at any time.
Retail promo codes are only valid on general retail orders; wholesale customers are limited to sales and pricing specific to wholesale customers only. Please reach out for any questions regarding discounts and their applications.
Information Regarding Free 2-Day Express Shipping Sale
When applicable, MightyPrint Wall Art and large frames will be sent priority mail. Not valid with any other promo code. In-land USA orders only that spend $18 or more. We cannot guarantee FedEx services. Any PO Box orders will be shipped Priority Mail as will MightyPrint and some larger sized boxes.
Shipping Information
FilmCells Ltd. offers a variety of shipping options. In addition to your selected shipping method, please allow 1-2 business days for processing and production of your order.
For all US or international shipments shipped by a FedEx delivery method, your shipment will be trackable and insured. Orders shipped via the Postal Service are trackable (in the US only), but will not be insured, unless you contact us at cs@trendsettersltd.com to request extra charges for postal insurance. International orders shipped via the Postal Service cannot be tracked.
Note: To ensure timely order processing, any FedEx orders placed with an invalid mailing address (PO Boxes or APO addresses) may be shipped out via US Postal service at the discretion of the FilmCells Ltd. shipping department. Please be sure to provide us with a valid physical address when completing your order.
International Orders *NEW*
We now ship worldwide via USPS or FedEX
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
Trend Setters Ltd has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Please note that any orders that are not delivered due to unpaid duties that are returned to us in their original condition would only be eligible for a refund less shipping cost, return shipping and any duties and taxes that we may be charged.
Returns
Our primary concern is that our customers are 100% happy with the products they receive from FilmCells Ltd.. We guarantee that they will be manufactured to the highest standards and will do everything in our power to deliver on that promise. As with all personalized products, however, where we do not have control is in the quality of the photos our customers upload. We provide the minimum dimensions required and do our best to make sure our customers know what will (and will not) result in the best possible product prior to purchase. Since we are unable to know what each customer intended upon their order, we are forced to move forward with the images provided, regardless if we think they will (or will not) result in the best possible product.
Customers have 30 days to bring a problem to our attention. After doing so, we reserve the right to ask for the return of your product and/or a picture of the product in question; at which point we will do one of the following: (1) offer a reprint; (2) offer store credit for your product (shipping not included); (3) take no action after proper consideration has been given, or, in extreme cases, (4) offer a refund.
How to Contact Us
If you need to get in touch with us for any reason, please email us at cs@trendsettersltd.com.