Contact Us
Trend Setters Ltd. is completely dedicated to your total satisfaction.  If you have any questions or comments please email us at customerservice@filmcellsltd.com.  You can call us on 309-929-7012.

Making Purchase
Just browse our catalog, click on the items you wish to buy and put them into your shopping cart.  When you are finished, click on checkout and you will be asked for the details needed to complete your transaction.  If you are buying from outside the United States, place your order and your credit card company will convert the money into US currency. We accept Visa, Master card, and American Express.  We also accept money orders/cashier checks, and pay pal in US dollars only.

If you are having trouble placing an order, please contact us at customerservice@filmcellsltd.com

Your credit card will not be charged until your item/items are ready to ship.

Back Orders
If your item is not in stock, we will back order it for you.  If you are ordering multiple items, we will ship the items in stock first and fill the back order as available.  We will charge the items separately, if they ship separately.

Alternative Payment
If you have chosen to pay with a cashiers check or money order in US funds, please make it payable to Trend Setters Ltd. and send your payment to:

FilmCellsLtd.com
Trend Setters Ltd.
22500 State Rt.9,
Tremont, Il  61568

Please include a copy of your order, and/or your order # and ship to address.

International orders (outside the United States) can ship FedEx International Priority, FedEx Economy, USPS international priority mail or USPS airmail, the size of the items ordered and information when placing the order will determine this. We do have flat rate shipping available for some smaller items and this will show in checkout if available for your order. Please email any questions to customerservice@filmcellsltd.com

Delivery times vary slightly, but we aim to ensure all in stock orders are shipped within 2 business days. If an item is on backorder, it may take 2-3 weeks to ship. For the most up-to-date shipment information, parcels should all be trackable, please contact us if you haven't yet received your tracking number.

Shipping and Handling                                                                                                            
Trend Setters Ltd. offers a variety of shipping options.  For all US or international shipments shipped by a FedEx delivery method, your shipment will be trackable and insured. Orders shipped via the Postal Service are trackable (in the US only), but will not be insured unless you contact us at customerservice@filmcellsltd.com to request extra charges for postal insurance.  International orders shipped via the Postal Service cannot be tracked. 

For more information on our shipping policies, please look at our SHIPPING INFORMATION p
age.

Terms and Conditions                                                                                                              
This website is owned and controlled by Trend Setters Ltd.  By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. FilmCellsltd.com is provided solely for your personal use and is not to be used for any other commercial purpose apart from the use that it has been specifically designed for. All information and material featured on it, whether it be image or text, is protected by trademark, copyright or other intellectual property rights.You may download, electronically print or copy any of it for your sole personal use; use of any text or image for commercial/business purposes is strictly forbidden without prior written permission from Trend Setters Ltd. It is forbidden to send through or to transmit to our website any threatening, obscene, defamatory, harmful, pornographic or distressing material that could or would infringe on the rights of others.

Your customer statutory rights are unaffected. Please note that orders with all items in stock will be held for seven days only. After this period Trend Setters Ltd has the right to cancel the order.

Wholesale terms and conditions differ to what appears above, these are available to anyone with a wholesale account on your wholesale application or via request.

Terms of Sale.

When you place an order with FilmCellsLTD.com, you are agreeing to purchase the product in question, are acknowledging that all information you provide is accurate, and that you are the owner of the chosen payment method. Receiving order confirmation does not mean that your order has been accepted, as we retain the right to accept, modify, or decline your order request at any time.

If there is an error concerning the products themselves, whether through incorrect pricing or errors in descriptions (despite our best efforts to avoid these), we may cancel your order at any time. If your account has already been charged, we will credit your account in the amount charged.

All products and prices are subject to change at any time.

Privacy Policy
Trend Setters Ltd. does not disclose buyer information to third parties. For more information, please click here.

RETURNS

If you want to send back an item because it is no longer required and the product is returned to us in re-saleable condition, Trend Setters Ltd. will offer you a refund. All returns must be confirmed with a member of  Trend Setters Ltd before being shipped back. When the product is returned to us in re-saleable condition, Trend Setters Ltd. will offer you a credit on future orders, replace the products or credit you for the product returned. Please note that Trend Setters Ltd. will not credit the shipping costs, unless there has been a clear error on our part. Also, if your order received Free Shipping due to an online promotion, the original cost of shipping the item to you will be deducted from any amount credited.

Please note that we have a 14 day limit on return requests being submitted after you have received the goods. Please be sure to check your emails for responses and if further information is required before we can action your return. Once a return has been approved, it must be shipped within 7 days.

Please note that custom/personalized orders are not eligible for return or refund unless there has been an error on our part as they are specific to the customer ordering them and cannot be re-sold.

For wholesale orders, returns are not accepted.

DAMAGES

If you received a damaged item, the please let us know within 72 hours of receipt. Please be sure to take and send us photos as these help if a claim has to be made against the shipping company. We will let you know if the item needs to be returned and in most instances offer you a replacement or a refund. If the item is of high value, we may ask you to return it to be fixed and we will provide instructions at the time.